Delivery & Returns

Print Production

ABBHART fine art prints are produced with care to preserve the colour, detail and character of Abbie’s original artwork.

Some prints may be produced to order. Please allow time for your artwork to be prepared before dispatch. Where a product has a longer production time, this will be clearly stated on the individual product page.

Please note that colours may vary very slightly from those shown on screen due to differences in screen settings and the nature of the printing process.

Delivery

We currently offer FREE UK delivery on Christmas card packs.

Delivery charges for prints, original artwork and other products, where applicable, will be clearly shown before checkout.

Orders are carefully packaged to ensure they arrive safely and in beautiful condition.

Estimated dispatch and delivery times will be shown at the point of purchase wherever possible. If an item is being made or printed to order, please allow additional time for production.

If you are ordering for a particular date or occasion, please allow plenty of time for your order to arrive.

For delivery outside the UK, please contact us before ordering so that we can confirm availability and delivery costs.

Returns

We hope you will love your ABBHART purchase.

If you change your mind about a standard, non-personalised item purchased online, please contact us within 14 days of receiving your order to let us know that you wish to return it.

Once you have notified us, the item should be returned within a further 14 days.

Returned items must be carefully packaged and returned in their original condition. Unless the item is faulty, damaged or incorrect, the cost of returning it is the customer’s responsibility.

Once the returned item has been received, your refund will be processed to your original payment method in accordance with your statutory rights.

Please contact abbhart@googlemail.com before returning an item so that we can provide the appropriate return instructions.

Commissions & Personalised Pieces

Bespoke commissions and other items made specifically to your requirements are created especially for you and therefore cannot normally be returned or cancelled simply because you change your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Please see our separate Commission Terms for full information relating to commissioned artwork.

Damaged or Incorrect Orders

Every ABBHART order is carefully checked and packaged before leaving us.

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at abbhart@googlemail.com.

Please include:

• Your name and order number
• A brief description of the problem
• Clear photographs of the item and, where relevant, the packaging

We will work with you to put things right and, where appropriate, arrange a replacement, repair or refund.

Your statutory rights are not affected by this policy.

Questions?

If you have any questions about an order, delivery or return, please contact:

abbhart@googlemail.com

We’ll be happy to help.