Privacy

Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Information you provide when requesting a commission
• Photographs and other information supplied in connection with a commission
• Information submitted through our contact forms
• Business and contact information submitted through our Trade / Wholesale enquiry form
• Your email address and marketing preferences if you join our mailing list

We may also collect limited technical information about how visitors use the website, such as device, browser and website usage information, where this is provided through our website hosting or analytics services.

Payments

Payments made through the ABBHART website are processed securely by our payment provider.

ABBHART does not store your full debit or credit card details. Payment information is handled by the relevant secure payment provider in accordance with its own privacy and security policies.

How We Use Your Information

We use personal information only where we have a lawful reason to do so.

This may include using your information to:

• Process, fulfil and deliver your order
• Take payment and provide order confirmations
• Respond to enquiries
• Discuss and manage commissioned artwork
• Manage trade and wholesale enquiries
• Communicate with approved stockists
• Provide customer service
• Deal with returns, refunds or problems with an order
• Maintain appropriate business, tax and accounting records
• Prevent fraud and protect the security of our website
• Improve the website and understand how it is being used
• Send news, new collection announcements and other marketing communications where you have chosen to receive them

Depending on the circumstances, we process information because it is necessary to fulfil a contract with you, because we have a legal obligation, because it is necessary for our legitimate business interests, or because you have given us your consent.

Marketing & Studio Updates

If you choose to join our mailing list, we will use your email address to send you occasional news from Abbie, including new artwork, exhibitions, collections, prints, cards and other ABBHART updates.

Joining the mailing list is optional.

You can unsubscribe at any time using the unsubscribe link contained in our emails or by contacting us at abbhart@googlemail.com.

Unsubscribing from marketing will not prevent us from contacting you where necessary about an order, commission or other transaction with us.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where this is necessary to operate ABBHART and provide our services, for example:

• Website hosting and technology providers
• Secure payment processors
• Delivery and postal providers
• Printing and fulfilment partners
• Email and mailing-list providers
• Professional advisers or service providers where reasonably necessary

We only provide these organisations with the information necessary for them to provide the relevant service.

We may also disclose information where required to do so by law.

Trade Enquiries

Information submitted through the ABBHART Trade / Wholesale application form will be used to assess and respond to your enquiry and, where appropriate, to establish and manage an ongoing trade relationship.

Trade information will not be added automatically to our consumer marketing list unless you have separately chosen to receive those communications.

Commission Enquiries & Photographs

If you enquire about a commissioned artwork, we may retain the information and reference photographs you provide for the purpose of discussing, creating and administering your commission.

Please only provide photographs that you have the right or permission to share with ABBHART.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting or business requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

Cookies

ABBHART may use cookies and similar technologies that are necessary for the website to function, including features such as shopping baskets, security and user preferences.

We may also use optional analytics or other non-essential technologies to understand how visitors use the website and improve their experience.

Where consent is legally required for non-essential cookies or similar technologies, these should not be activated until you have made your choice through our cookie controls.

You can change your cookie preferences through the website's cookie settings where available.

Your Rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your information
• Request transfer of certain information where applicable
• Withdraw consent where we rely on your consent

These rights are subject to certain legal conditions and exemptions.

To exercise any of your rights or ask a question about your personal information, please contact:

abbhart@googlemail.com

Complaints

If you have concerns about how ABBHART has handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as ABBHART develops or if our legal or regulatory obligations change.

The latest version will always be published on this page.

Contact

For questions about this Privacy Policy or how ABBHART handles your personal information, please contact:

ABBHART / Abbie Hart
abbhart@googlemail.com